Compliance Advisor Ombudsman

13 January 2006 | Glossary

CAO is a mechanism to allow individuals and communities impacted by IFC and MIGA projects to raise their concerns directly and to enhance the social and environmental outcomes of such projects. Its 3 roles are overseeing IFC/MIGA projects’ overall environmental and social performance (Compliance); providing independent advice to the President and management on specific projects as well as broader environmental and social policies, guidelines, procedures and resources (Advisor); and addressing the complaints of impacted people to find mutually satisfactory solutions (Ombudsman).