The publication on 29 March of the Inspection Panel investigation into the Mumbai urban transport project has revealed that the Bank “did not comply with a number of requirements under its own policies”. The Panel found that the rail and road transport project, which will see some 100,000 people displaced, “overlooked the needs of low and middle-income shopkeepers” and their staff. Serious problems were identified relating to living conditions at resettlement sites, flaws in the environmental assessment and the failure to establish an effective grievance system. Remedial steps to be taken include improved services for resettlement sites, effective functioning of the grievance mechanism and strengthened Bank supervision.
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